be aware of phishing mails
be aware of phishing mails
+ 31 342 455 655 flag-icon

CUSTOMER SATISFACTION

Strong relationships are built through trust

With over seventy years of experience in the egg industry, we know exactly what you need once the equipment is running. You want 24/7 service availability, remote support for a quick fix, productivity assessments to reduce costs and preventive maintenance for maximum machine uptime. You can expect all of this from our Customer Care department, and that is just the tip of the iceberg. 


Add value to your business

In 2016 we introduced the Customer Care department to focus on bringing added value to customers through the unique combination of big data, analytics and human expertise. We care for our customers and we want to go the extra mile for them. That is why we don't just focus on delivering and servicing our high-tech equipment – we also provide tools for our customers to improve the overall performance of their business.


By offering these services, our customers can expect maximum 

availability, minimum operating costs and optimum operating results. We are known for our excellent service and that we always have our customers in mind. We strongly believe in a personal and people-oriented approach, and being reliable at heart. Only by establishing mutually long-lasting relationships with our customers during the lifecycle of the equipment we can ensure the success of a company. We have put together our care packs in such a way that for every need, we offer the most suitable package for your egg grading business. In consultation with the Customer Care engineers, you will discuss which services will help you achieve operational excellence.


We want you to get more out of your equipment and improve the overall performance of your business. A visit from our Customer Care engineer can make all the difference. For more information on the program our Customer Care has to offer, please watch this video or contact them at +31 342 455 655 or customercare@moba.net.


The Customer Care engineer was at our packing station for three days. He had a close look at our way of working and our production process, as well as reviewing our maintenance and cleaning crew. All findings and recommendations were presented on-site and documented in a report. By following most of the action points, we were able to reduce unplanned machine stops and achieve a daily efficiency increase of more than 20%. With a follow-up visit, they have enhanced the skills of our new technical staff and improved the overall condition of the equipment significantly. With the help of Moba's Customer Care team, we perform even better than we already did.
Mr. Joakim Hallin, Chief Maintenance Manager, DAVA Foods Sweden AB