Multi Level Customer Support

Multi-level Customer Support

The multi-level customer support is designed for an efficient, timely and comprehensive customer experience.

Level 1: Self-Support

You are self-reliant and require no external need for assistance with Moba’s extensive service manuals and training programs offered by our Moba Academy.

Level 2: HelpDesk

You need assistance and our dedicated HelpDesk will offer guidance and support, with the first 30 minutes free of charge.

Level 3: Remote Service

You experience the convenience of remote troubleshooting. Our expert team will access your equipment and provide solutions remotely, minimizing any disruptions to your operation.

Level 4: Planned On-Site Services

Planned on-site services. In consultation with you we schedule maintenance and service visits. Our skilled engineers will visit your plant to ensure a smoothly running operation.

Level 5: ASAP On-Site Services

ASAP on-site services. Your situation demands immediate attention. Our skilled team will swiftly respond to emergencies at your plant, ensuring a rapid solution.

Your Benefits

With our Multi-Level Customer Support we are confident that you will find immense value in choosing the level that best suits your needs.

Experience increased availability on Level 2, receive prompt assistance.
Have upfront clarity by a clear and easy decision between level 3 (remote assistance) or level 4 (planned on-site services), tailored to your specific needs.
Enjoy efficient assistance and effective solutions by our committed and capable team, saving you valuable time and effort.
Achieve minimal downtime, as our support system is optimized for maximum productivity.