Moba Japan Service Department

The Moba Group strengthened its presence in Japan by establishing an office in the vibrant port city of Kobe in 2001. As the Japanese egg market continues to flourish, having our own office in Kobe has allowed us to be close to our valued customers in this region. At Moba, we understand the importance of providing unwavering support when our customers need it most. That is why our dedicated team of engineers is always ready to provide assistance. Our Japanese Service Team offers top-notch field support, ensuring that our customers receive the highest level of assistance on-site. In addition, our 24/7 HelpDesk support is available around the clock to provide prompt and reliable solutions.

The Moba Japan office supports a total of 35 customers, including egg producers who are committed to egg processing. These customers are located across a vast expanse, spanning approximately 2,300 kilometers from South Kagoshima to North Hokkaido. “In Japan, it is mostly high-capacity egg graders that run at our customers’ businesses,” Mr. Akinobu Kobayashi explains. “To provide these customers with service and support, we have a team of seven experienced Service Engineers who are always prepared to assist our customers with any challenges they may encounter. In addition, we have one employee responsible for handling spare parts. Whenever our customers require a machine part, we ensure prompt delivery of the required component. And Mr. Hiroaki Kiyoku is a Service Manager with over twenty years of experience since starting as a Moba Service Engineer in 2001. And as Service Team Leader, I have been leading this small yet highly skilled and professional team.”

According to Mr. Kobayashi, providing service is all about flexibility, and that is the strength of his team. “We are committed to responding quickly to our customers’ urgent requests. Reliability at heart is what we believe in. When we receive urgent requests for machine repairs, we have to quickly diagnose the situation and find the solution under immense pressure. However, it brings us a great sense of achievement to complete these challenging tasks and witness the customer’s gratitude when their operations resume. These rewarding experiences motivate us to bring every challenging visit to a satisfying conclusion.”

But the Moba Japan Team goes one step further. “Not only do we step up in our customers’ time of need; we also collaborate with them to proactively identify ways to prevent problems from occurring, such as scheduling preventive maintenance. And with remote support, we are now able to diagnose situations faster than ever before. By remotely checking details, we can provide more accurate advice, minimizing machine downtime as a result.”

“The mission of the Moba Japan Service Team is to keep the operations of our customers as stable as possible. This can be achieved by providing high-quality preventive maintenance, planned maintenance, modification, etc. We are continually exploring effective ways to contribute to our customers’ operations through these services. In Japan, we have specialized setups such as egg washers, dryers and plastic see-through packaging handling systems. Our mission in Japan also includes taking care of these unique setups and maintaining a high level of machine performance.”